Privacy Policy

Your privacy is important to sereincandles.com. This privacy statement explains what personal data we collect from our users and how we use it. We encourage you to carefully read these terms before providing your personal data on this website. Those over 14 years of age may use any functionality where private data is offered without the prior consent of their parents or guardians.

In the case of minors under 14 years of age, the consent of the parents or guardians is required for the processing of their personal data.

In no case will data regarding the professional, economic or privacy of the other family members be collected from the minor, without their consent.

If you are under 14 years of age and have accessed this website without notifying your parents / guardians, you should not share any personal information.

On this website the personal data of users is respected and cared for. As a user you should know that your rights are guaranteed.

Sereincandles.com has adapted this website to the requirements Reglamento (UE) 2016/679 of the  Parlamento Europeo y del Consejo de 27 de abril de 2016 on the protection of natural persons (RGPD), the Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD), as well as Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE o LSSI).

Information clause

At sereincandles.com we process the information you provide us with in order to provide the requested service and process your billing. The data provided will be kept for as long as the business relationship is maintained or for the time necessary to comply with legal obligations and meet any possible responsibilities that may derive from fulfilling the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation.

You have the right to obtain information on whether, at sereincandles.com, we are treating your personal data, so you can exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its treatment before Alfredo Garrido Gavilán, Rufino Blanco 8 , 28028 Madrid, by emailing us  at sales@serein.com, attaching a copy of your ID or equivalent document. Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national supervisory authority by contacting the Spanish Data Protection Agency, C / Jorge Juan, 6 – 28001 Madrid.

Further, in the forms where your data is collected, we already ask for your authorization to offer you products and services related to those contracted and to retain you as a customer.

Responsibility for the processing of your personal data

  • Responsible Identity: Alfredo Garrido Gavilán
  • Trade name: sereincandles.com
  • NIF / CIF: 02660730K
  • Address: Rufino Blanco 8 – Madrid – 28028 (Madrid) – Spain
  • Email: sales@serein.com
  • Purpose of website: ecommerce scented candles

What personal data we collect

All the products offered on the sereincandles.com website refer to contact forms and forms to make user registrations and / or purchase orders.

This website always requires the prior consent of users to process their personal data for the stated purposes. You have the right to withdraw your prior consent at any time.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation on whether sereincandles.com is treating their personal data.

You can send a written communication to the registered office of sereincandles.com or to the email address indicated in the heading of this privacy policy, including in both cases a photocopy of your ID or other similar identification document, to request the exercise of following rights:

  • Right to request access to personal data: you can ask sereincandles.com if this company is treating your data.
  • Right to request their rectification (in case they are incorrect).
  • Right to request the limitation of their treatment, in which case they will only be kept by sereincandles.com for the exercise or defense of claims.
  • Right to oppose the treatment: Sereincandles.com will stop processing the data in the manner indicated, except that for compelling legitimate reasons or the exercise or defense of possible claims they must continue to be processed.
  • Right to data portability: in case you want your data to be processed by another firm, sereincandles.com will facilitate the portability of your data to the new controller when technically possible.
  • Right to the deletion of the data: Unless for legal reasons and/or the data is no longer necessary for the purposes that it was collected, they will be deleted after confirmation.

In the event that you have given consent for a specific purpose, you have the right to withdraw it at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

If you consider that there is a problem with the way in which sereincandles.com is handling your data, you can direct your claims to the Security Manager of sereincandles.com (indicated above) or to the corresponding data protection authority, being the Spanish Agency of Data Protection, in the case of Spain.

For what purpose do we process your personal data?

When a user connects to this website, for example, to send an email to the owner, subscribe or make a contract, he is providing personal information for which sereincandles.com is responsible. This information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user consents to their information being collected, used, managed and stored by sereincandles.com, only as described in this Privacy Policy.

Registry of data processing activities

Web and hosting: sereincandles.com has an SSL TLS v.1.2 encryption that allows the secure sending of personal data through standard contact forms, hosted on own servers owned by the person responsible for this website.

Data collected through the web: The personal data collected will be subject to automated treatment and incorporated into the corresponding files of which sereincandles.com is the owner.

We will receive your IP, which will be used to check the origin of the message in order to offer you information, protection against SPAM comments and to detect possible irregularities as well as data related to your ISP.

Likewise, you can provide us with your data through your registration as a user of this website, email and other means of communication indicated in the contact section.

Purchase form: To access the products and services offered in our online store, the user has a purchase form subject to the contracting conditions specified in our terms and conditions of use policy where contact and payment information will be required.

The data is stored on sereincandles.com own servers.

We collect information about you during the checkout process. This information may include, but not limited to, your name, address, email, telephone, payment details and other information necessary to process your orders. The management of this data allows us to:

  • Send you important information about your account/order/service.
  • Respond to your requests, complaints and refund requests.
  • Process payments and avoid fraudulent transactions.
  • Set up and manage your account, provide technical and customer service, and verify your identity.

There are other purposes for which we process your personal data:

  • To guarantee compliance with the conditions of use and applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Essential cookies to track the contents of your cart while your session is active.
  • Other non-identifying data obtained through some cookies that are downloaded to the user’s computer when browsing this website, which is detailed in the cookie policy.
  • Location and traffic data (including IP address and browser) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited and content viewed while your session is active.
  • Shipping address if you ask for shipping costs before making the purchase while your session is active.
  • Your account email and password to allow you to access your account, if you have one.
  • If you create an account, we save your name, address and telephone number, to use in your future orders.

Email: Our email service provider is Google, Inc.

Instant messaging: sereincandles.com does not provide service through instant messaging, such as WhatsApp, Facebook Messenger, Line or Telegram.

Payment service providers: Through sereincandles.com, you can access, through links, third-party websites, such as PayPal or Stripe, to make payments for the services provided by sereincandles.com. At no time do the staff of sereincandles.com have access to the bank details (for example, the credit card number) that they provide to said third parties.

Sereincandles.com does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases collaborations can be made with other professionals, in these cases, consent will be required from users informing about the identity of the collaborator and the purpose of the collaboration. It will always be carried out with the strictest security standards.

Social networks

Presence in networks: sereincandles.com has profiles in some of the main social networks on the Internet.

Purpose and legitimation: The treatment that sereincandles.com will carry out with the data within each of the aforementioned networks will be, at most, the one that the social network allows to corporate profiles. Thus, sereincandles.com may inform, when the law does not prohibit it, its followers by any means that the social network allows about its activities, presentations, offers, as well as provide personalised customer service.

Data extraction: In no case will sereincandles.com extract data from social networks, unless the user’s consent is expressly and punctually obtained.

Rights: When, due to the very nature of social networks, the effective exercise of the data protection rights of the follower is subject to the modification of the personal profile of the follower, sereincandles.com will help and advise them to that end to the extent of its possibilities.

Legitimation for the processing of your data

The legal basis for the treatment of your data is: consent.

To contact or make comments on this website, consent is required with this privacy policy.

The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

Also the contracting of products and services according to the terms and conditions that appear in the legal notice.

Data category

The categories of data that are processed are identifying data.

Specially protected categories of data are not processed.

For how long will we keep your data?

The personal data provided will be kept:

  • As long as the commercial relationship is maintained.
  • Until its deletion is requested by the interested party.

Disaggregated data: Disaggregated data will be kept without deletion period.

Data of the clients of the online store: The period of retention of personal data will vary depending on the service that the client contracts in our online store. In any case, it will be the minimum necessary, and can be kept until:

  • 4 years: Ley sobre Infracciones y Sanciones en el Orden Social (affiliation obligations, registrations, cancellations, contributions, payment of wages …); Arts. 66 et seq. Ley General Tributaria (accounting books …);
  • 5 years: Art. 1964 Código Civil (personal actions without special term)
  • 6 years: Art. 30 Código de Comercio (accounting books, invoices …)
  • 10 years: Art. 25 Ley de Prevención del Blanqueo de Capitales y Financiación del Terrorismo.

Data of the subscribers to the newsletter: From the moment the user subscribes until she/he unsubscribes.

To which recipients will your data be communicated?

Many tools that we use to manage your data are contracted by third parties.

To provide services strictly necessary for the development of the activity, sereincandles.com shares data with the following providers under their corresponding privacy conditions:

Google Analytics: A web analytics service provided by Google Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help sereincandles.com analyze the use made by users of the website. The information generated by the cookie about your use of sereincandles.com (including your IP address) will be directly transmitted and filed by Google on servers in the United States.

Server: all the data stored on the server where this website is hosted is stored on a server located in Madrid (Spain). No company has access to the data query since it is a local server owned by the person responsible for this website.

Advice/Management: In the case of sereincandles.com, we have not contracted any service of this type that can access your data.

Web platform: The WordPress Foundation, domiciled in the USA. More information at: https://wordpress.org (The WordPress Foundation). The WordPress Foundation processes the data in order to carry out its web platform services at sereincandles.com.

Navigation

By browsing sereincandles.com, unidentifiable data may be collected, which may include, IP addresses, geographical location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user.

Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:

  • Google Analytics

We use this information to analyze trends, administer the site, track user movements around the site, and to gather demographic information about our user base as a whole.

Secret and data security

Sereincandles.com is committed to the use and treatment of users’ personal data, respecting their confidentiality and using them in accordance with its purpose, as well as complying with their obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of Reglamento UE 2016/679 del Parlamento Europeo and of Consejo de 27 de abril de 2016 (RGPD) and Ley Orgánica 3/2018, de 5 de diciembre, of Protection of Personal Data and guarantee of digital rights.

This website includes an SSL certificate. It is a security protocol that makes your data travel completely and securely, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted.

Regarding the confidentiality of processing, sereincandles.com will ensure that anyone who is authorized by sereincandles.com to process the client’s data (including its personnel, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty).

Security gaps

Sereincandles.com takes reasonably adequate security measures to detect viruses, brute force attacks, and code injections.

The IP address of visitors, the ID of connected users, and the username of login attempts are conditionally logged to check for malicious activity and protect the site from specific types of attacks. Examples of conditions under which registration is made are login attempts, logout requests, suspicious URL requests, site content changes, and password changes.

Sereincandles.com cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties. Therefore sereincandles.com cannot guarantee the absence of viruses or other elements that may cause alterations in the user’s computer systems (software and hardware) or in their electronic documents and files contained therein.

Despite this, to try to assist the security and privacy of your personal data, sereincandles.com has an active security surveillance system that reports on each user activity and possible breaches in the security of user data. In the event of any gap being detected, sereincandles.com undertakes to inform users within a maximum period of 72 hours or when the client reasonably requests it.

Accuracy and truthfulness of data

As a user, you are solely responsible for the veracity and correctness of the data that you send to sereincandles.com, exonerating sereincandles.com, from any responsibility in this regard.

Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Revocability

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to sereincandles.com in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

Changes in the privacy policy

Sereincandles.com reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, sereincandles.com will announce on this page the changes introduced with reasonable notice before its implementation.

Commercial mails

According to the LSSICE, sereincandles.com does not carry out SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each of the forms on the web, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested.

In accordance with the provisions of ey 34/2002 de Servicios de la Sociedad, sereincandles.com undertakes not to send commercial communications without properly identifying them.

Acceptance and consent

Access and/or use of sereincandles.com automatically means that the user accepts from such from this moment, fully and without reservation, this legal notice in relation to certain services and contents of sereincandles.com.

In the use of sereincandles.com the user agrees not to carry out any conduct that could damage the image, interests and rights of sereincandles.com or third parties or that could damage, disable or overload the sereincandles.com portal or that prevents, in any way, the normal use of sereincandles.com.

This document was last updated on July 1, 2020.

On behalf of the team that makes up sereincandles.com, we appreciate the time spent reading this privacy policy.